How to order (Online Customers Orders)
Upon receiving your order we will send to you complete and detailed information regarding your shipment details and order status. We will support you and provide you with whatever information you need to know about our products and services; don’t hesitate to ask and inquire. As we give our team a period between 1-3 weeks to ship depend on shipping dates and stock , but now with COVIDE19 virus as you know sometimes we have a closed city for that we add 1 extra week to be between 1-4 weeks to ship and after we ship with 3-5 days we will send you shipment tracking no. and information.
Privacy Policy
We inform all users that the personal data and information they provide when inquiring will be used only by Holy Land Community and are intended to offer better customer service and to facilitate communications. Such information will never be shared with other parties for marketing purpose.
Satisfaction
Being pioneers in our trade and with seven decades of experience, we developed an instinctive sense to understand what our customers expect to receive back when dealing with us. Accordingly, items designated to export are not only selected, but also pass a strict inspection to exclude items not complying with our quality standards.
We are proud of our achievements and therefore we hold ourselves responsible for the quality of our products and service to be satisfactory. We always welcome negative comments and take them seriously.
General terms
Before confirming any order and to avoid any misunderstandings, please read carefully the following terms/information. If you will still have any doubt and need more information, do not hesitate to contact us. We have alternative solutions for any obstacle.
Freight costs
Small orders will be shipped using ECO Post. Big orders will be shipped through either DHL, EMS, or FedEx.
No extra charges. Orders below $100.00 will be charged an extra $10.00 as shipping cost. And order above $100.00 will be subject to free shipping. Our prices are FOB. Therefor free packing and other handling expenses are included in the price.
Delivery
Depending on the quantity ordered, normally 2-3 weeks for small orders, 4–6 weeks for large volume orders or sooner. The tracking number will be provided to you after processing your order.but now with COVIDE19 virus as you know sometimes we have a closed city for that we add 1 extra week to be between 1-4 weeks to ship and after we ship with 3-5 days we will send you shipment tracking no. and information.
Duties & customs at destination
Our prices does not include customs or value-added taxes. If applicable, these charges are the responsibility of the buyer.
Return Policy
Thank you for shopping at Holy Land Community Online Store.
We at Holy Land Community Online Store are committed to ensuring that our valued customers are 100% satisfied with their purchases.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The return must be authorized in writing by a person from Holy Land Community Customer Support email info@holylandcommunity.com within maximum 48 hours from delivered and picked up time from your side.
- The Goods are in the original packaging and with their original receipt or they will not be eligible for refund or exchange.
- Merchandise that has been altered in any way may not be returned.
- Shipping, customs, VAT and handling fees are non-refundable
- In the rare event that an error has been made by Holy Land Community, we will be responsible for all return shipping costs.
Exceptions to our Return Policy :
- Holy Land Community understands that in rare circumstances an order may be approved for a return outside of our standard policy. However, as all returns are eventually routed back to Israel & Palestine where customs and brokerage fees apply, all such returns will entail a 15% restocking fee. This fee will be deducted from the credit or refund as applicable. All other conditions of the return policy will still apply
Returning Goods
- Contact our Customer Service by email at: info@holylandcommunity.com before you ship your purchase in order to ensure that you are in accordance with our return policy and are eligible for a refund or product exchange. 2. Our customer service will provide you with a Return Authorization Number (RAN) which you can insert on a memo and place outside the package. If you choose to email us, please specify the number of your order and the reasons you wish to return or exchange your purchase. Packages without an authorized RAN will be refused delivery and returned to the sender. 3. Be sure that you do not specify the package’s content on the outside of the package.
Please write your return address and order ID on the outside of the package, as well as on a slip of paper which you may add to the package’s contents explaining the reason for the return.
We encourage our customers to insure their shipment as Holy Land Community is not responsible for merchandise that has been damaged, lost or stolen during its shipping process.
Items may be returned using FedEx, the United States Postal Service (USPS), UPS, or any other insured shipping provider. Holy Land Community is not responsible for any customs fees for items arriving from international locations.
4. Please ship your package to: Holy Land Community , C/O Ocean Logistics , P.O.Box 22154 , Mount of Olive , Jerusalem Postal code 91220 , Israel , Cell 0522872433 . Following your package’s arrival, your items will be surveyed by our Quality Control Team whose job it is to verify the items’ condition and authenticity. Please be aware that items that have been altered in any way will not be eligible for exchange or refund. 6. Items eligible for return will be issued a complete refund or compensated with online store credit as per your discretion, within 15 business days of the arrival of your returned item
For any questions regarding our return policy feel free to contact us via email at info@holylandcommunity.com
We are here to serve you!
Thank You .