How to order (Wholesale Orders)
Importing things into any country today is not as confusing as it used to be once, just tell us what you have on mind and we will lead you step by step to the most adequate and economical way to how to purchase our products and receive them at your door step. It works like this:
First you need to see our wholesale prices, to do so please contact us. The information you will provide must be satisfactory to prove that you are a qualified dealer. The information you give will never be released to any third party.
Second Now you can add the desired items and quantities to the “Inquiry Cart”, checkout and submit. This does not mean that you are ordering anything yet.
Upon receiving your inquiry we will send to you complete and detailed information regarding your inquiry like prices, payment, packing, delivery schedule, shipping options, shipping costs and any other information you need to know prior to confirming your order.
We will support you and provide you with whatever information you need to know about our products and services; don’t hesitate to ask and inquire.
Privacy Policy
We inform all users that the personal data and information they provide when inquiring will be used only by Holy Land Community and are intended to offer better customer service and to facilitate communications. Such information will never be shared with other parties for marketing purpose.
Packing
No extra charges. Our prices are FOB. Therefor free packing and other handling expences are included in the price. However, if you need Special or customized packing or packaging, do not hesitate to contact us, we’ll tailor a solution to match your needs at minimum cost
Satisfaction
Being pioneers in our trade and with five decades of experience, we developed an instinctive sense to understand what our customers expect to receive back when dealing with us. Accordingly, items designated to export are not only selected, but also pass a strict inspection to exclude items not complying with our quality standards.
We are proud of our achievements and therefore we hold ourselves responsible for the quality of our products and service to be satisfactory. We always welcome negative comments and take them seriously.
General terms
Before confirming any order and to avoid any misunderstandings, please read carefully the following terms/information. If you will still have any doubt and need more information, do not hesitate to contact us. We have alternative solutions for any obstacle.
Samples and trial orders
Physical samples or trial orders are available upon request and advanced payment. (Please ask for shipping and handling costs)
Prices
Our wholesale prices are in US$ “FOB” Israeli port. This means that the price includes: packing and other handling costs. The price does not include: freight or insurance costs.
Shipping options
We recommend Air parcel post EMS (Express Mail Service) for small/medium shipments, this mode normally is fast, economical and includes door to door service. For volume orders, via air cargo or sea freight, door to door service (Including custom clearance at destination) is available upon request
Freight costs
Usually we advice our customers about the most appropriate and economical shipping option for each order depending on its weight and volume. Freight costs will be indicated and detailed in the proforma invoice.
Insurance
Our prices does not include insurance cost, we recommend that the customer provide insurance if he wishes to do so.
Liability
According to international commercial lows, our responsibility regarding loss or damage risks ends when we deliver the shipment into the custody of first carrier. I.E., Post office, air cargo facilities or ship rails.
Minimum order
We have no minimum order nor minimum quantity for each item ordered if this item is in stock. However, except for the first trial order, we reserve the right to refuse any order less than the equivalent of 600 USD per order.
Delivery
Depending on the quantity ordered, normally 2-3 weeks for small orders, 4–6 weeks for large volume orders or sooner. Anyhow, exact delivery information will be provided in the Performa invoice.
Payment
Unless previous arrangements are made, 40% are paid when confirming an order, 60% prior to shipping. Special arrangements could be negotiated for regular customers.
Duties & customs at destination
Our prices does not include customs or value-added taxes. If applicable, these charges are the responsibility of the buyer.